FAQs

Frequently Asked Questions (FAQs)

 

How do I place an order?
Simply choose your desired products, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.

 

Can I change or cancel my order?
If your order hasn’t been shipped yet, you can change or cancel it. Please contact us as soon as possible through our contact form.

 

How long does shipping take?
Shipping usually takes 5-10 business days. You’ll receive a tracking number as soon as your order is shipped.

 

Do you ship internationally?
We currently ship to Germany, Austria, and Switzerland.

 

How much is the shipping cost?
Shipping within Germany is free. For other countries, additional shipping fees may apply.

 

What payment methods do you accept?
We accept PayPal, credit cards, Klarna, and Sofort (instant bank transfer).

 

How do I return a product?
Just contact our customer service, and we’ll send you a return form with further instructions.